Light
Cliente
Client
Light is one of Brazil's leading electricity distribution companies, serving millions of customers in the state of Rio de Janeiro. With over a century of history, Light is recognized for its commitment to innovation and quality in energy supply.
About The Project
The project involved creating a comprehensive data management system for Light, focusing on optimizing the commercial and technical customer database. The objective was to improve the accuracy, timeliness, and reliability of customer and installation information, implementing a continuous verification and correction process to maintain data integrity over time.
Sobre o projeto
About the project
Desafio de negócio
Business challenge
The main challenge was to efficiently integrate and manage Light's vast volumes of data, including customer, installation, and technical operations information. It was necessary to create a system that not only centralized this data but also ensured its quality and constant updating, allowing for more effective management and better decision-making.
Solução
Solution
To meet Light's needs, a comprehensive data management platform was developed that integrates multiple aspects of the business. This solution included the creation of a data pipeline mapping and specification system for commercial and technical registration, allowing a holistic view of the company's information. We implemented robust data extraction, transformation, and loading (ETL) processes, ensuring that information from various sources was integrated efficiently and accurately. A central component of the solution was the creation of a data lake, which serves as a centralized repository for organizing and storing Light's vast volumes of data. Additionally, we developed advanced analytics tools capable of identifying data inconsistencies and revealing improvement opportunities. This integrated approach not only improved data quality and reliability but also established a continuous verification and correction process, ensuring data integrity over time and providing Light with a solid foundation for more informed and strategic decision-making.
Tecnologia
Technology
Processo
Process
Agile methodology is a dynamic framework that prioritizes incremental deliveries and continuous adaptability. With a focus on short sprints, it fosters collaboration between cross-functional teams and clients, ensuring a rapid response to changes. By utilizing practices like Scrum and Kanban, we optimize the workflow and maximize value delivery. Our agile approach ensures efficiency and constant alignment with client needs, driving superior results.
Resultados
Project conclusion
The implementation of the new data management system at Light resulted in a series of significant improvements across the entire operation. There was a notable increase in the quality and reliability of customer and installation data, which in turn led to a substantial reduction in losses through more accurate qualification of the database. The company's operational efficiency improved considerably, as did its ability to forecast revenues more accurately. There was an increase in the productivity of data management and customer service operations, reflecting in greater end-user satisfaction. Additionally, the creation of a robust data infrastructure provided Light with a solid foundation for strategic decision-making, positioning the company at the forefront of innovation in the electricity sector.
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