Polishop
In this challenge, the deadline was less than 30 days, which was only possible with the partnership between Polishop and Khipo.
Cliente
Client
Polishop, founded in 1999, is a Brazilian omnichannel retailer that stands out for offering innovative and high-quality solutions and products. With a vast network of communication, distribution, and sales channels, Polishop reaches over 180 million Brazilians, providing an integrated and efficient shopping experience.
About The Project
The project involved integrating Polishop's legacy systems with the APIs of Stix's loyalty points system. Khipo was responsible for developing a solution that would allow for the consultation, accumulation, and redemption of Stix points directly at Polishop's physical stores and through Telemarketing. This integration aimed to improve the customer experience, making the loyalty program more attractive and effective, while providing more efficient management of loyalty points, enabling more targeted and personalized marketing campaigns.
Sobre o projeto
About the project
Desafio de negócio
Business challenge
The project aimed to meet the needs of consulting, accumulating, and redeeming Stix points directly at Polishop's physical stores and through Telemarketing, improving the customer experience and strengthening the loyalty program.
Solução
Solution
Khipo implemented a seamless integration between Polishop's legacy systems and the APIs of Stix's loyalty points system. This solution allowed Polishop to offer a fluid and advantageous customer experience, demonstrating Khipo's ability to unite technologically diverse systems and transform technology into a facilitator of connections and opportunities.
Tecnologia
Technology
Processo
Process
Agile methodology is a dynamic framework that prioritizes incremental deliveries and continuous adaptability. With a focus on short sprints, it fosters collaboration between cross-functional teams and clients, ensuring a rapid response to changes. By utilizing practices like Scrum and Kanban, we optimize the workflow and maximize value delivery. Our agile approach ensures efficiency and constant alignment with client needs, driving superior results.
Resultados
Project conclusion
The integration resulted in a significant improvement in the customer experience, allowing Polishop customers to consult and redeem their Stix points quickly both in physical stores and through Telemarketing. This made the loyalty program more attractive and advantageous, as well as allowing for more efficient management of loyalty points. Polishop and Stix now have a better understanding of customer behavior, enabling more targeted and effective marketing campaigns. Khipo's ability to adapt and integrate diverse systems strengthened the partnership with Polishop and opened up new opportunities for future collaborations.
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